Last Updated: October 5, 2025

1. Eligibility for Refunds

We aim to ensure every customer is fully satisfied with their purchase. Refunds are granted under the following conditions:

  • Unused Keys: Refundable within 7 days of purchase if the key has not been activated or revealed.

  • Invalid or Defective Keys: Eligible for a free replacement or full refund, verified by our team within 48 hours of your request.

  • Non-Refundable Items:

    • Keys marked as “Used” or “Activated” in accordance with the developer or licensor’s policy.

    • Orders older than 7 days, except for cases involving invalid or defective keys (covered under our guarantee).

2. How to Request a Refund

To request a refund, please contact our support team via:

Please include the following details in your message:

  • Your order number

  • A brief description or screenshot of the issue (e.g., activation error message)

Our team will review your request and respond within 24–48 hours.

3. Refund Process

Once approved, refunds are processed promptly:

  • Credit/Debit Cards: 3–5 business days

  • PayPal: 1–3 business days

  • Cryptocurrency: Processed on a case-by-case basis (refunds issued in equivalent value)

All refunds are returned to the original payment method used for the purchase.

4. Exceptions

Refunds may be refused or delayed in certain situations, including:

  • Fraudulent or abusive claims (e.g., repeated false “invalid key” reports)

  • Bulk orders (10+ keys) without prior written approval

  • Chargeback attempts after receiving valid product delivery

If fraudulent behavior is detected, the account may be suspended permanently.

5. Our Guarantee

At Quickdooks, we stand behind the authenticity of every product we sell.
All our license keys are 100% genuine and verified at the time of purchase.

If you receive an invalid key due to an internal error on our part, we will:

  • Replace it immediately, or

  • Issue a full refund — no questions asked.

Your satisfaction and trust are our top priorities.